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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All KOCATEQ products

The group "New Technologies" offers for review the products of the plant KOCATEQ: convectomats, cutters, pasta cookers, marmites, microwave ovens, mixers, dough mixers, dough rollers, mincemakers, meat grinders, molds, fryers, vegetable cutters, steamers, pasteurizers, saws, plates, heaters, presses, thermal presses, rice cookers, salad bars, slicers, juicers, tandoori, tartlets, apparatuses, blenders, pancakes, waffle irons, grills, frying surfaces, ice grinders, cauldrons, freezers, chocolate fountains, sausage syringes, thermocontainers, boilers, potato peelers, thermal showcases, dishwashers, dispensers, packers, washing baths, gastro capacity, cabinets, stands, tables, trolleys
  • Furnaces, thermal cabinets, su-view KOCATEQ
    Furnaces, thermal cabinets, su-view
    MWO 1000/25 E, etc.
  • Convectomats, combined furnaces KOCATEQ
    Convectomats, combined furnaces
    YXD01A, YXD01B, etc.
  • Stoves, heaters KOCATEQ
    Stoves, heaters
    ZLIC 3500 WOK, etc.
  • Grills and frying surfaces KOCATEQ
    Grills and frying surfaces
    GH12, YXD266, etc.
  • Steamers, pasteurizers KOCATEQ
    Steamers, pasteurizers
    RS12, RS12B, etc.
  • Hand sanitizers KOCATEQ
    Hand sanitizers
    HS BIOPROTECT et al.
  • Dough dividers, kneaders, dough rollers KOCATEQ
    Dough dividers, kneaders, dough rollers
    OMJ-3-30A, OMJ-3-36A, etc.
  • Juice coolers, juicers KOCATEQ
    Juice coolers, juicers
    S40ECO, WF2000ASJ, etc.
  • Slicers, saws, knives KOCATEQ
    Slicers, saws, knives
    GDS300A155, MS220ST, etc.
  • Tandoor, rice cookers KOCATEQ
    Tandoor, rice cookers
    GHT440, JF8195SS, etc.
  • Tartlets, toasters KOCATEQ
    Tartlets, toasters
    TT180, TT260, etc.
  • Pancakes, waffle makers KOCATEQ
    Pancakes, waffle makers
    JB35, JB1P, etc.
  • Machines for hot dogs and corn dogs KOCATEQ
    Machines for hot dogs and corn dogs
    DHC01, DHC02, etc.
  • Minced meat mixers, cutlet shapers KOCATEQ
    Minced meat mixers, cutlet shapers
    FME10, FMM03, etc.
  • Deep Fryers KOCATEQ
    Deep Fryers
    EFL2TC, PFE450, etc.
  • Cutters, saws, meat grinders, rippers KOCATEQ
    Cutters, saws, meat grinders, rippers
    TQHL 14, TQ5, etc.
  • Syringes, stringers, clippers, dispensers KOCATEQ
    Syringes, stringers, clippers, dispensers
    SV10, SV12, etc.
  • Cauldrons, smokehouses, pasta cookers KOCATEQ
    Cauldrons, smokehouses, pasta cookers
    GMTS737, GETS737, etc.
  • Potato peelers, vegetable peelers KOCATEQ
    Potato peelers, vegetable peelers
    PPHLP800, PP10I, etc.
  • Marmites KOCATEQ
    Marmites
    DH100EFF, DH60EFF, etc.
  • Hot chocolate machines, fountains KOCATEQ
    Hot chocolate machines, fountains
    DHC3F, DHC5F, etc.
  • Press KOCATEQ
    Press
    PA01, OMJ PZP 33, etc.
  • Mixers KOCATEQ
    Mixers
    BLERM1, BLERM2, etc.
  • Freezers KOCATEQ
    Freezers
    M15W, etc.
  • Blenders KOCATEQ
    Blenders
    BL150, BL1500A, etc.
  • Boilers KOCATEQ
    Boilers
    WB16Luxe, WB20Luxe, etc.
  • Shredders KOCATEQ
    Shredders
    SG128, SG156, etc.
  • Showcases, salad bars KOCATEQ
    Showcases, salad bars
    DH1P, DH110EW, etc.
  • Thermal containers KOCATEQ
    Thermal containers
    CN7, CN8, CN10, etc.
  • Dishwashers, bathtubs KOCATEQ
    Dishwashers, bathtubs
    STR1V127, STR66G, etc.
  • Vegetable Dryers KOCATEQ
    Vegetable Dryers
    DHFD10, DHFD16, etc.
  • Packaging machines, sealers KOCATEQ
    Packaging machines, sealers
    ECO310, Start 26/10/5, TS225, etc.
  • Tables, racks, trolleys, stands KOCATEQ
    Tables, racks, trolleys, stands
    4B12, 0MITG, 2MPSS, etc.
  • Additional equipment, spare parts KOCATEQ
    Additional equipment, spare parts
    11150-63, C02, bowl200L, etc.

NEW TECHNOLOGIES GROUP

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